Returns & Exchanges

If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days from when the order was placed. Please email orders@kenzierosestore.com to fill out our required return authorization form.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A partial refund may be issued if the item is not in its original condition, is opened and/or used, is damaged or missing parts for reasons out of our control. Any item that is returned past 30 days may qualify for a partial refund.

We do not offer refunds on sale or promotional items.

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